Clear Microsoft Teams Cache

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Be aware that clearing the cache will require your system to download all the data again. This may take a while depending on your internet connection speed.

Mac

1. If Teams is still running, right-click the Teams icon in the dock, and then select Quit, or press Command ⌘ + Q.
2. In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
3. Enter the following command, and then press Return
   
   

   rm -r ~/Library/Application\ Support/Microsoft/Teams

4. Navigate to Keychain Access. Search for ‘Microsoft Teams’ and delete the entry. Open Teams and wait for it to download required files.

5. Restart Teams.

Windows

1. If Teams is still running, right-click the Teams icon in the taskbar, and then select Quit.
2. Open the Run dialog box by pressing the Windows logo key + R.
3. In the Run dialog box, enter %appdata%\Microsoft\Teams, and then select OK.
4. Delete all files and folders in the %appdata%\Microsoft\Teams directory.
5. Restart Teams.