Skip to main content

Fixing Universal Clipboard Issue after OnVUE Proctoring Tool Installation

Issue​

After installing the OnVUE proctoring tool for the AWS Pearson Vue exam on macOS Ventura 13.5 (22G74), the Universal Clipboard (copy-paste functionality between Mac iPhone) stops working. Even after uninstalling the OnVUE tool, the Universal Clipboard remains non-functional.

Solution​

Follow the steps below to resolve the Universal Clipboard issue:

  1. Ensure that you're logged in to iCloud with the same account on both the Mac and iPhone.
  2. Verify that Handoff is enabled in the system preferences.
  3. Open the Terminal application on your Mac.
  4. Enter and run the following command:
defaults delete ~/Library/Preferences/com.apple.coreservices.useractivityd.plist ClipboardSharingEnabled

After that, enter and run the subsequent command:

defaults write ~/Library/Preferences/com.apple.coreservices.useractivityd.plist ClipboardSharingEnabled 1

The Universal Clipboard functionality should now be restored.

Reference​